Return & Refund Policy

At Luxe Sale, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward return process.

Return Window

You have 7 days from the date you receive your order to request a return.

European Union Customers

If you are located in the European Union, you are entitled to a 14-day cooling-off period. During this period, you may cancel or return your order for any reason and without providing justification.

Eligibility for Returns

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase (receipt or order confirmation)

Items that have been used, worn, altered, or damaged by the customer are not eligible for return.

How to Initiate a Return

To request a return, please contact us using the details below:

Email: contact@luxe-sale.com
Phone: +33 1 43 48 34 78

Once your request is approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Return Address

Luxe Sale Returns
10 Rue des Taillandiers
75011 Paris
France

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

• Defective

• Damaged during shipping

• Incorrect or different from what you ordered

Contact us immediately at contact@luxe-sale.com so we can assist you and resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products

• Clearance or sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return your current purchase and place a new order once your return has been approved.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

Refund Processing

• Approved refunds will be issued to the original payment method within 10 business days.

• Processing times may vary depending on your bank or credit card provider.

• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@luxe-sale.com.

Contact Information

Luxe Sale
10 Rue des Taillandiers
75011 Paris, France

Email: contact@luxe-sale.com
Phone: +33 1 43 48 34 78

We are committed to providing a smooth, fair, and efficient returns experience for all our customers.